Pass your exam, or get 100% of your money back.

How to qualify

1. Answer every question in that career's question bank (100% covered)
2. Read every study-notes topic for that career
3. Complete at least 2 full timed simulations, with your latest one at or above the test's pass mark
4. Reach a Readiness Score of 80 or higher (shown on your dashboard)
5. Sit your career's official written or aptitude recruitment test (for example a police entrance exam or an aptitude assessment) while your access is active, and within 60 days of meeting the requirements above
6. Email the agency's written notice that you did not pass the test within 30 days of your test date

Your dashboard tracks each requirement live on the Guarantee page, so you always know whether you're covered.

How to claim

Email support@ausgovcareer.com from your account email with your official score report attached, within 30 days of your exam date. We confirm your dashboard requirements and refund the full purchase price to your original payment method, usually within 5 business days.

No change-of-mind refunds

You get the full question bank and every study tool the moment you pay, so all sales are final apart from this guarantee. Try the free practice test and the free dashboard first to make sure it suits you.

Why we can offer this

The Readiness Score only reaches 80 when you're consistently answering above the pass mark across the whole bank and under timed conditions. Hitting that bar is the best predictor of passing we can measure, so we're comfortable backing it with your money.

The fine print

• It covers your first official attempt at that career's written or aptitude test after purchase. It does not cover fitness tests, medicals, psychological assessments, background or security checks, interviews, or any decision not to hire you, which are outside the test.
• Requirements are checked against your dashboard data and activity history for the career whose test you sat. Rushed or random answering (for example, answering the bank far faster than anyone can read the questions) doesn't count.
• The refund is the price you paid us. Exam, enrolment and registration fees aren't covered.
• One refund per customer. The refund ends your access.
• Shared accounts and accounts used against these Terms aren't eligible.
• The guarantee applies to one career of your choice that you studied for on AusGovCareer. The refund is the subscription payments you made, and we cancel the subscription.
• Full terms are in our Terms of Service.